This report presents the findings of the second annual volunteer survey. Following the survey of the 2013 returnees, this survey looked at the volunteers who returned from service in 2014. The volunteer survey is part of the weltwärts quality system introduced in 2013. 1,974 volunteers participated in the survey (which was again conducted by Umfragezentrum Bonn), putting the response rate at 62%.
The volunteer survey plays a dual role in the programme. First, the programme’s quality work group discusses and evaluates the data from the survey. Secondly, the quality associations, the sending organisations and their partners overseas can share information about the volunteers’ views regarding their satisfaction with and the quality of the programme as a whole. This enables the players involved in the voluntary work to verify whether their own evaluation and quality instruments are adequate and appropriate.